Design the way your business should work.
A Target Operating Model turns strategy into an operating blueprint. Start with a clear view of your current state, then build toward a better one with structured, customizable function bundles.
What is a Target Operating Model?
A Target Operating Model (TOM) is the blueprint for how a function should run: one coherent design that connects processes, people, service delivery, technology, data and governance. Instead of fixing symptoms one at a time, a TOM defines the target state across all six layers, so every improvement moves you toward the same destination.
Functional Process
Standardized, touchless-first process design: every process has one accountable owner, end-to-end.
People
Roles, skills and career paths: an AI-literate workforce with new digital roles and clear accountability.
Service Delivery Model
Right work, right place: Center of Expertise, Transaction Services, Business Partner and Site Support.
Technology
A technology-agnostic landscape: suite backbone, AI layering and composable architecture.
Performance Insights & Data
A single data model, KPI registers and real-time analytics to measure, benchmark and improve.
Governance
Decision rights, policies and controls: three lines of defense with AI ethics oversight built in.
Want the full picture?
Our free TOM Framework Overview deck walks through the six layers, the design principles behind them, and what a complete operating model contains.
Interactive Operating Model
Explore how functions connect and interact across your organization. Click any available function to view its documents.
Choose the right scope
for the work ahead.
Compare the available bundles and licenses. Prices and currency options are kept in step with the live catalog.
Function Bundle
13–14 editable files for one function of your choice. Exact contents vary by function.
- 11–12 Word documents, including the Complete TOM
- 1 PowerPoint operating-model presentation
- 1–2 Excel workbooks
- Policies, procedures, RACI, KPIs, roles and more
Complete TOMBox
119 editable files across all 9 functions. Every Function Bundle in one purchase.
- 100 Word documents, including 9 Complete TOM documents
- 9 PowerPoint operating-model presentations
- 10 Excel workbooks
- Policies, procedures, RACI, KPIs, roles and more for every function
Enterprise License
Multi-entity and group deployments
- Unlimited entity deployment
- All functions and documents
- Custom branding options
- Dedicated success manager
- On-site implementation support
- API access for integrations
- Custom document development
- SLA-backed support
Start with a complete
function bundle.
Purchases are offered as complete function bundles. Explore the catalog for the full scope and current price in your selected currency.